General Information
Q: What is Serafine Art and Design?
A: Serafine Art and Design is your go-to creative studio for unique, bookish gifts and stationery. We offer a delightful collection of hand-crafted artwork, custom designs, stickers, bookmarks, art prints, and more. Each piece is one-of-a-kind, created with a love for art and books.
Q: Is your art officially licensed?
A: Yes! I’m currently officially licensed by Sarah J Maas, Penn Cole, and Caroline Peckham/Susanne Valenti.
Products and Services
Q: What types of products do you offer?
A: We offer a treasure trove of bookish goodies and stationery, including whimsical stickers, charming bookmarks, beautiful art prints, and other bookish delights. Our designs are perfect for book lovers (especially romantasy girlies!) and stationery enthusiasts looking for something special and unique.
Q: Can I commission a custom piece of art or stationery?
A: Absolutely! We love bringing your ideas to life. Whether you want a personalized bookmark, a custom art print, or unique stickers, we’ve got you covered. Visit our “Contact Us” page for more details and to start your creative journey with us.
Q: How long does it take to complete a custom order?
A: The timeline for custom orders can vary, but typically it takes between 1 to 4 weeks, depending on the complexity and size of the project. We’ll give you an estimated completion time when we chat about your project.
Ordering and Payment
Q: How do I place an order?
A: It’s easy peasy! Browse my collection on the website, add your favorite items to your cart, and follow the checkout process. All transactions are secure and your information is always protected. For custom orders, fill out the request form on our “Contact Us” page, and we’ll be in touch soon!
Q: What payment methods do you accept?
A: I accept all major credit cards, ApplePay, Google Pay, Shop Pay, and PayPal. Your payments are securely processed, so you can shop with peace of mind.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, I do! We offer international shipping for select items, with costs and delivery times varying based on your location. I make sure all international orders are securely packaged so they arrive in perfect condition.
Q: How much does shipping cost?
A: Great news! Domestic shipping for most items is free. For international orders, shipping costs depend on the size and weight of your package and will be calculated at checkout.
Q: How long will it take for my order to arrive?
A: Delivery times depend on your location and the shipping method you select. Generally, domestic orders take 5-7 business days from the time that you receive your “shipped” notification, while international orders can take 2-4 weeks.
Returns and Exchanges
Q: What is your return policy?
A: We want you to be over the moon with your purchase. If you’re not happy for any reason, you can return your items within 14 days of receipt for a full refund or exchange. Just make sure the items are returned in their original condition and packaging.
Q: How do I initiate a return or exchange?
A: Simply contact me at Serafineartanddesign@gmail.com with your order details, and we’ll provide instructions on how to return your item.
Contact Us
Q: How can I contact Serafine Art and Design?
A: I love to hear from you! Drop me an email at Serafineartanddesign@gmail.com or use the contact form on my website. I aim to respond to all inquiries within 24 hours.
Q: Do you offer any workshops or classes?
A: Yes, we do! We periodically offer workshops and online classes in various art and craft techniques. View my events calendar or Check out my page on Skillshare for more details.
Additional Information
Q: Can I view your products in person?
A: Currently, Serafine Art & Design is mostly an online wonderland, but I do pop up at various craft fairs and bookish events throughout the year. View my events calendar or follow me on Instagram @serafineartanddesign and subscribe to my newsletter for updates on upcoming events and exhibitions.
Q: Do you offer gift cards?
A: Yes, I do! My gift cards are perfect for any occasion and can be used towards any purchase on our website.
Q: How eco-friendly is your packaging?
A: I’m committed to being kind to the planet. My packaging is minimal and eco-friendly, ensuring your beautiful items arrive safely while keeping my environmental impact low.
